Shipping & Returns

ORDER DISPATCH AND DELIVERY INFORMATION

We aim to dispatch all orders within 48 hours of receiving them (excluding Saturdays, Sundays, and Bank Holidays). If you need your order urgently (within 3 days, excluding weekends and Bank Holidays), please select our next-day delivery option at checkout.

Please note that choosing next-day delivery does not guarantee same-day dispatch, as our kits are custom-prepared and may require additional time to assemble. If you're unsure or need your order quickly, feel free to contact us via phone or email to discuss your requirements.

We kindly ask that you check your order as soon as it arrives and inform us immediately if there are any issues. This is especially important if you're hosting a party, as missing items could disrupt your plans. We triple-check all orders, but please do let us know if there’s a problem!

UK Delivery Charges

First Class Post (2-4 working days): £3.95
Next-Day Delivery (1-2 working days): £8
we offer FREE DELIVERY for order above £50

International Delivery Charges
For orders outside the UK:

Standard Airmail (not tracked, 1-3 weeks): £8
Tracked Airmail (1-3 weeks): £15
Express Delivery (3-10 working days): £30

RETURN & EXCHANGE POLICY

We want you to be completely satisfied with your purchase. If your order isn't suitable, you can return it within 14 days of receipt for a full refund. Items must be returned in their original, unused condition. Please ensure they are carefully packaged and include your order number along with a note explaining the reason for the return. Keep in mind that the items remain your responsibility until we receive them. We recommend using recorded delivery for added security. Please note that return postage costs are not refundable.